Refund Policy

Effective Date: June 25, 2026

At LOOKPOS, we are committed to providing reliable POS software solutions, digital services, support, and customization work to our customers. This Refund Policy explains the conditions under which refunds may or may not be granted for subscriptions, software services, setup charges, customization work, and other digital products or services offered by LOOKPOS.

1. Nature of Our Products and Services

LOOKPOS primarily provides digital software products and related services, including but not limited to:

• Cloud-based POS software subscriptions
• Software setup and onboarding services
• Custom development and feature modifications
• Installation and migration services
• Technical support and maintenance services
• Digital modules, add-ons, and integrations

Since our offerings are primarily digital and service-based in nature, refund eligibility depends on the specific type of purchase and the work already performed.

2. Subscription Refunds

Refunds for recurring subscriptions may be considered only in limited circumstances.

• If you are charged incorrectly due to a billing error, duplicate charge, or technical issue, you may contact us for review.
• If a subscription is canceled, it will generally remain active until the end of the current billing period unless otherwise stated.
• Partial refunds for unused subscription periods are generally not provided unless required by applicable law or approved at our sole discretion.

3. Non-Refundable Items

The following payments are generally non-refundable once work has started, access has been granted, or delivery has been made:

• Software setup or onboarding fees
• Custom development or feature modification charges
• Migration, installation, or configuration services
• One-time consultation or support fees
• Digital downloads, software modules, and activation-based services
• Third-party integration setup fees

4. Custom Development & Special Projects

If you purchase custom development, software modification, integration work, or any project-specific service from LOOKPOS:

• Payments made for completed milestones, delivered work, or already allocated development time are non-refundable.
• If a project is canceled after work has started, charges for work completed up to the cancellation date will remain payable and non-refundable.
• If advance payment was made for a project and work has not yet started, a partial or full refund may be considered after administrative review.

5. Refund Eligibility for Service Failure

In exceptional situations, LOOKPOS may review refund requests if:

• The purchased service cannot be delivered due to a fault solely attributable to LOOKPOS;
• The customer was charged but the service was not activated, delivered, or started;
• There is a proven duplicate payment or billing system error.

Refunds in such cases are not automatic and will be assessed based on the order details, communication history, and scope of work completed.

6. No Refunds for Change of Mind

Refunds are generally not provided for:

• Change of mind after purchase
• Lack of product usage after subscription activation
• Failure to read product details, features, compatibility, or service scope before purchase
• Delays caused by the customer’s own unavailability, incomplete information, or lack of required access

7. Chargebacks and Payment Disputes

If you believe you were charged incorrectly, we strongly encourage you to contact LOOKPOS first before opening a chargeback or payment dispute. Initiating an unjustified chargeback for services already delivered may result in suspension of your account, cancellation of services, or additional documentation being submitted to the payment provider in response to the dispute.

8. How to Request a Refund

To request a refund review, please contact our support team with the following details:

• Your full name or business name
• Registered email address
• Invoice number / order number
• Payment date and payment method
• Reason for requesting the refund
• Any relevant screenshots or supporting information

Refund requests should be submitted within a reasonable period from the payment date. LOOKPOS may request additional information before making a final decision.

9. Processing of Approved Refunds

If a refund is approved, it will generally be processed back to the original payment method where possible. Processing time may vary depending on the payment gateway, bank, card issuer, or third-party processor.

10. Service Suspension or Termination

LOOKPOS reserves the right to suspend or terminate service in cases of abuse, fraud, violation of terms, non-payment, or misuse of the platform. In such cases, refunds may be denied.

11. Changes to This Refund Policy

LOOKPOS may update or revise this Refund Policy from time to time. Any updates will be posted on this page with a revised effective date. Continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us